Job Vacancy: Member Services Officer

(Full Time, Permanent Contract)

Naomh Breandan Credit Union is a progressive, innovative, member-focused, community Credit Union whose primary aim is to provide financial services that meet the needs of our growing membership.

The credit union is inviting applications for the role of Member Services Officer.

This is an excellent opportunity to join a progressive and successful community Credit Union and to develop skills in credit union operations, member service and community engagement.

Contract Status:    Permanent Contract

Reporting to:         Deputy Manager/Operations Manager

Salary Range:          €28,700 to €33,300 (Points 1-4 on the current MSO Scale)

Position Summary

Reporting directly to the Deputy Manager/Operations Manager, the Member Services Officer provides an excellent and efficient service to members of Naomh Breandan Credit Union and is accountable for carrying out a range of administrative and operational activities within authorised limits that contribute to the effective running of the credit union, including responsibility for member services and transactions, cash handling and reconciliations, foreign exchange and general office duties.  The role will also involve working in other areas of the business from time to time, including back office and online services, working in the Loughrea community to engage with our members, and providing assistance to various projects (e.g. data cleansing (GDPR), data accuracy and our Sustainability project), along with supporting the lending, credit control, and business development teams, some book-keeping and anti-money laundering and data protection compliance.

The successful candidate will:

- Take pride in delivering superior and high-quality member service in line with the credit union’s culture and values;

- Have excellent written and verbal English;

- Be responsive and prompt, following through on tasks, member requests and/or complaints in a timely manner;

- Be flexible and willing to work in various areas of the business

- Take ownership of a problem if it arises, taking personal responsibility for its resolution.

- Demonstrate attention to detail and accuracy in approach, striving to meet performance standards.

- Approach daily tasks with energy, engagement and enthusiasm.

- Carry out activities in an orderly and well-structured manner.

- Maintain accurate and up-to-date information.

- Voluntarily put forward suggestions for improvements.

- Demonstrate agility and flexibility, open to evolving roles in order to deliver the credit union’s strategy goals

- Possess good IT skills, and will be comfortable using a variety of software packages;

- Have good communication and interpersonal skills, including good telephone and online skills;

- Be a team player, who enjoys working with both colleagues and in a customer-facing role

- Be willing to undertake training to achieve and maintain ‘minimum competence’ requirements, as set by the Central Bank of Ireland for the credit union sector, which may be amended from time to time.

How to Apply:

- Applicants should clearly state the reference number for the position i.e.: MSOFT2026

- Applications should include a cover letter and CV and can be sent by email to the following address: info@naomhbreandancu.ie.

- Closing Date for Applications: 25^th November 2026

- To access the credit union privacy notice, please visit: naomhbreandancu.ie

Canvassing will disqualify

Naomh Breandan Credit Union is an equal opportunities employer.